Thursday, October 28, 2010

Datatel is down and unavailable

The Datatel server (Student Information System) went down unexpectedly at approximately 10:50 this morning due to a failed power supply. IBM Field engineers are on site and working on the problem.

The system will likely be unavailable for several hours as we verify the integrity of the database after the power supply issue has been rectified. We will provide you with an update you at 2:00pm.

We apologize for any inconvenience

Director, Applications
Information Technology Services
Suffolk University

***UPDATE: 3:30PM ***: Datatel is back up. The power supply has been replaced and the files have all been checked and it looks like we good to go.

Thanks to all of you for your patience.